We stand by the quality of our service and products. That said, due to the nature of tobacco products, we do not accept change-of-mind returns. However, we will always help if there’s a genuine issue with your order. 

No Returns for the Following:  

✅ If you simply change your mind after purchasing 
✅ If you ordered the wrong product (please double-check before paying) 
✅ If packaging has been opened or tampered with 
✅ Due to health regulations, opened products cannot be returned 

We Will Offer a Refund or Replacement If: 

✅ You receive the wrong product 
✅ Your order is damaged during delivery 
✅ Your parcel goes missing and cannot be tracked 
✅ The product is faulty or not as described 

In these rare cases, please contact us within 48 hours of receiving your order with a clear photo and description of the issue. We’ll assess the situation and resolve it as quickly as possible — either by refund or resending your item. 

Need Help? 
 If something doesn’t seem right with your order, don’t stress. Just send us a message via the Contact Us page or email us directly. 

We’re here to help and we’ll always do our best to make things right.